How can I save an original print file of the live preview?

There are two ways to save a print file of the live preview with the order:

Save original (included, no extension needed): when the customer adds the product to the cart, the browser saves the live preview image at its pixel size as _original on the order item. Good for simple prints at a moderate size.

Export extension (add-on): the design is rendered on our servers at a print size in cm, mm or inches with the DPI your printer needs, up to 30,000 px per side, as PDF, TIFF, PNG or JPEG, with color profile, margins, bleed and cut lines. See Export.

Live preview dimensions

On the product options configuration page, enable the live preview and enter the dimensions you want the original print file to be saved as:

Save original

Enable the "Save preview" setting. Check the "Original" setting to save the live preview with the full dimensions. In this case 1200x1200:

Now when a customer adds the product to the cart, the app saves the original live preview image in full resolution on the cart item.

Original dimensions

The original is rendered in the customer's browser. Large preview dimensions (e.g. 4000x4000) take longer to render and need more memory in the browser. This can cause issues on mobile devices that do not have enough free memory to render and save the original file with the order.

For this reason it is recommended to keep the preview dimensions in a range of 1000px - 2500px to speed up the rendering and improve the mobile experience.

If you need a larger file or a real print size, do not raise the preview dimensions: use the Export extension instead. It renders the file on our servers, so the size does not affect the customer's browser.

Export Extension

The Export extension is required for these features:

Large files, up to 30,000 px per side.
Print sizes in cm, mm or inches at a set DPI, written into the file.
PDF (vector) and TIFF output.
CMYK, or the print shop's own ICC profile.
A border, hem or bleed, and extra size for material shrinkage.
Cut lines for stickers and shaped products, also as a spot color (for example CutContour ) in a PDF.
Several files per order, for example one per size or a proof next to the print file.

You can ask the AI assistant in the app to set up an export for you, see Export.

Download original

When you've received an order for this product configuration, you can see a link named "_original" on the product item:

Export files appear on the product item in the same way, under the field name you set for the export (for example _print ).

You can also export the order through the app which will include all the product options and the original preview images:

Hide layer on original

Let's say you want to exclude the product image from the final print file, you can mark the layer as "hidden" on the original file:

A layer hidden on the original is left out of the exports too.

Crop original

If your print file only requires a part of the live preview, you can define a crop box for the original file to be cropped to only include a specific part:

You can enter the crop box dimensions or drag the box on the preview:

Each export has its own crop box, set in the export's settings.