Downloading Ordered Files
There are multiple ways to download the files that are attached to an order.
Order Item link
The uploaded file link is stored on the cart item and available on the order items.
You can download the uploaded files directly in the Shopify Admin Order page.
Important: If you are on the free plan of the app, make sure to download the uploaded files after you received an order, as the file link will only be valid for 30 days.
Expired Upload links
If you open a link and see this message, it means that the upload has been cleaned up from the public storage.
Note: if you are on a plan that has the Archiving feature enabled, you can always access the files directly through the order view and the app. (See below section Download uploads as Zip / Archive)
Link from Archive
If you want to restore the original link, you can restore the uploads via the Link from Archive action:
View uploads in app
You can view the uploaded files in the App by clicking on "More actions" > "View uploads in app".
This opens the app and shows searches for the files attached to the specific order.
If you are on a plan that has the Archiving feature enabled, the uploaded files will be shown in the archive.
Download uploads as Zip
If you are on a plan that has the Archiving feature enabled, you can download all the uploaded files from a specific order by clicking on "More actions" > "Download as Zip".
Archive
The archive has the following additional features.
Download as Zip
You can download all the uploaded files from a specific day, month or year from the archive:
View all orders in archive
To change the view from date based folders to individual orders, click on the "Orders" button in the search bar.
Search order in archive
You can search for individual orders by adding a "#" prefix to the order number:
