App Extensions (options)
App extensions are separate add-ons that extend the functionality of the Live Product Options app.
How can I add an Extension?
You can add/remove any extension on the Plans page in the app:
In the Extensions section, you can see your current active extensions. Adding an extension will add it's price to your monthly subscription:
You can add/remove extensions at any time during the month.
Extensions are added and removed one at a time. There is no bulk action, so to remove two extensions you remove one, then the other.
What happens to my settings when I remove an extension?
Your settings are kept. Removing an extension only takes it off your subscription and hides its features in the app. If you remove the Quantity extension, for example, the Quantity Discount option is no longer shown. Nothing you set up is deleted.
When you add the extension again later, your settings are shown again exactly as you left them. You can drop an extension you do not need at the moment and pick it up again in a later season, without building it a second time.
There is no separate pause button. Removing the extension and adding it again later is how you pause it.
What happens to the billing?
Removing an extension takes effect right away, and you do not lose the money you already paid for the rest of the month. The Shopify billing system works out how many days of the current billing period are left and gives you that part back as a credit towards your next app charges.
When you add the extension back later, the same happens the other way round: you pay only for the days that are left in the billing period, not a full month.
You can see the credit and the charge on your Shopify bill under Settings > Billing. Shopify explains how it is calculated in App charges on your Shopify bills.
Can I try an extension before I commit?
Extensions do not come with a free trial. Shopify allows one trial per app, and that trial belongs to your main subscription. Extensions are added on top of that subscription, so a second trial cannot be started for them.
You can still try one out without paying for a whole month. You are only charged for the days you actually have the extension, so you can add it, use it for a few days and remove it again. Trying an extension for a week costs about a week of its price.
Why are app extensions charged additionally?
With separate extension add-ons we make them available for every plan. This allows you to start with a lower monthly price than if they were only included in the larger PRO or UNLIMITED plans.
Why are app extensions not free?
App extensions are charged additionally from the normal subscription price because they also create additional costs for us providing the service.
For example the Export extension requires our servers to process each exported preview file which requires us to run more servers.